Services for the Underserved, Inc.

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Entitlements Specialist

at Services for the Underserved, Inc.

Posted: 5/28/2020
Job Reference #: 9273
Categories: Other/General

Job Description

Job LocationUS-NY-New York
Regular Full-Time

Position Overview

The Entitlements Specialist is responsible for assisting Services for the Underserved consumers with entitlements and ensures that consumer’s benefits are maintained for eligibility. This individual will also assist consumers through the eligibility process for the appropriate benefits.


  • Review entitlements for perspective individuals
  • Complete entitlements assessment to determine all benefit individuals is eligible
  • Assist individual in obtain replacement social security cards and/or birth certificate
  • Assist individual with initial SNA-Public Assistance (Immediate Needs Grant), SSI, SSDI, VA, Food Stamp (expedited and restaurant allowance), Medicaid application(s)
  • Assist individual with applying for furniture allowance upon housing placement
  • Assist individual with submission of SSI redetermination, food stamp recertification, Medicaid renewal, , SSDI continuing disability review, and Public Assistance face-to-face in a timely manner
  • Escort individual to various government and city agencies ( Social Security Administration, HRA-Public Assistance, Medicaid and food stamp offices)
  • Work with program and Finance on potential entitlements issues with individual
  • Keep active updated record of individual entitlements
  • Assist and follow-up on consumers correspondence receive from various city and government agencies via phone, mail and/or fax
  • Keep and maintain an active entitlement file
  • Maintain entitlement’s module in AWARDS data base
  • Process appeals, advocate and pursues legal channels to obtain funding for consumers who have been denied entitlements
  • Represent individual and agency at consumer administrative hearings
  • Keep abreast of public policy issues and new developments in the field an communicate the same to management
  • Attend information trainings and seminars to remain current on trends and entitlements system changes
  • Regularly required to travel to sites in and outside the organization
  • Conduct training with individuals and staff on regulations and laws pertaining to benefits.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Associate/BA Degree preferred
  • Experience working in the Homeless Shelter system/Human Service Field
  • Minimum 2 years of experience in HRA Public Assistance, Food Stamp, Medicaid, managed care plans, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI) application process and regulations
  • Demonstrated experience in effective communication, proficient computer skills, organization and multitasking.


Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting