MKS Instruments

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Service Tech II

at MKS Instruments

Posted: 7/23/2020
Job Reference #: 3764

Job Description

Rochester, NY

Job Category:

Employment Classification:
Full Time


The Service Support Technician II will perform in-house servicing, repair and/or installation of company Products. 


  • Using established procedures, diagnose, test,troubleshoot and repair mechanical, hardware, software and systems failures at a modular level.

  • Determine most cost effective repair/resolution to minimize customer downtime.

  • Preparation of a detailed and properly formatted technical description and analysis of the unit’s failures.

  • Preparation of a list of necessary replacement parts that are required to complete the repair and/or upgrades using Service Bulletins as required.

  • Performing part searches in Omnify for valid part numbers.

  • Preparation of a written detailed description of necessary repairs for assemblers.

  • Preparation of a repair cost including Service Bulletins and Accessories.

  • Oracle updates; Evaluation, Repair instruction, Parts List, Quality data and other.

  • Produce a final test record or any other records as required.

  • Inspect and/or perform assembly work for repairs when necessary

  • Use mechanical and electrical sheet metal hand and power tools when required.

  • Train other Technicians

  • Prepare reports for analysis of product failure trends and serviceability issues.

  • Other projects, tasks and jobs as assigned.


  • Associates degree or equivalent experience.

  • 1 – 2 years of related experience.

  • Must be able to manage multiple tasks and priorities.

  • Ability to work with hand tools.

  • Familiarity with SPC/defect charting and problem solving techniques preferred.

  • Excellent written and verbal communication skills.

  • Possess MS Office and computer skills.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.