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IT Support Engineer

at Kodak

Posted: 7/8/2020
Job Status: Full Time
Job Reference #: 1499461

Job Description

Position Title
IT Support Engineer

Recruiting Manager
Nick Ragone

Position Description
Kodak is Hiring!

We are looking for an experienced IT Support Engineer to join our Advanced Materials & Chemicals Division in Rochester, NY.

Kodak offers a unique opportunity to contribute to the revitalization of an iconic global company. We combine the strength of a brand that is recognized and beloved around the world with the excitement and entrepreneurial spirit of a start-up. We are stable, profitable, optimistic about the future and looking for professionals with energy, ideas and ambition to help us take next steps in completing our transformation. We’re building a culture which values creativity in all its forms, having a global perspective, a focus on sustainability, and the kind of trust that enables us to succeed by taking calculated risks. Kodak has a rich heritage of leadership and innovation, but is also, in many ways, still inventing itself. At this stage of our comeback, Kodak is truly a place where you can make a difference.

Required Skills/Experience:
Workstations Fundamentals:
  • Computer-workstations and their role
  • Computer i/o and third-party hardware
  • Data collection, storage and analysis
  • Networking and Ethernet (subnets, etc)
Programming Fundamentals Knowledge of the following:
  • MS Visual BASIC (VB6) and VBA.
  • Visual Engineering Environment (VEE).
  • National Instruments LabVIEW.
  • MS Access and general scripting / macros (Java. TLC, etc.)
  • SQL – stored procedures, database management
  • BASIC & C.
  • Working knowledge of AB (Rockwell Software Suite), Invensys (Wonderware)
  • Able to surgically troubleshoot and modify others’ code based on current needs /requirements
  • Familiarity of older languages such as Pascal, Fortran and hardware such as Vax; VMS operating systems
Operating systems Fundamentals:
  • DOS (Disk Operating System)
  • Microsoft Windows (Win’95, Win’98, WinNT, Win2000, WinXP (SP2 and SP3), Win 7 and Win10)
  • UNIX

Key responsibilities to include:
  • Software support (30-40 %) – This involves a wide range of activities including software changes in individual applications to support new “needs” or changes to accommodate different products or situations.
  • Hardware support (30-40%) – Ability to find hardware issues in many of the computers used in various processes.  These can vary from easy to detect (i.e., power supplies, damaged hard-drives, etc.) to the not-so-easy (e.g., corrupted software files, bad downloads from our good friends in WWIS, etc.).
  • Software development (15-20%) – When new products are introduced, they may require a new process or test-line. You will need to explore what code or system may be available to do this and, in those cases where none exists the develop requirements to work with the selected hardware and users to write new code to support.
  • “HelpDesk” support (15-30%) –  This may vary in both time and complexity.  You may be asked to provide support to internal personnel in dealing with some of the “computer changes” required by the corporation.
  • “Other” support (15-20%) –  This requires leadership, organizational, and consulting skills. This job supports production and you may be called during off hours to handle a situation or repair.

Required Interpersonal Skills:
  • Ability to "multitask" in an everchanging environment.
  • Ability to troubleshoot complex systems across a wide range of systems.
  • Self- starter
  • Organizational skills (lead/conduct meetings, meeting notes / action items, budgets, inventory spreadsheets, etc.)
  • Communications skills. Be able to convey a technical situation to non-technical people.
  • Willing to constantly learn AND teach across a wide-range of topics (video, scanners, data acquisition, USB, etc.)
  • Manufacturing environment experience – working, supervisory, leading, support of
  • Good working knowledge of the physical process flow as well as the information flow through manufacturing site and systems


Position Number

Career Area
Information Technology / Systems

Minimum Education Level
Bachelors Degree or Equivalent Work Experience

Wage Grade(s)
41, 43

Organizational Unit
Advanced Materials & Chemicals

Eligible Candidates:
External & Internal

Position Type
Full Time

Geographic Location
USA - NY - Rochester

Experience Level
2-10 Years

Position Posted:
Internal & External