Excellus BlueCross BlueShield

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Job Details

Future Opportunities in Operations

at Excellus BlueCross BlueShield

Posted: 7/11/2020
Job Status: Full Time
Job Reference #: 08e14efa-2b3a-4ea9-98fc-853e8a614a94

Job Description

As a regional nonprofit health insurer, we have provided health care coverage to individuals and families across upstate New York for almost 90 years, and we continue to do so during this unprecedented time. Although our hiring efforts have temporarily been put on hold due to COVID-19, we are always looking for talent to join our team in the future.

If you are interested in any of the opportunities listed below, please share your resume with us. If your skill set and experience aligns with an opportunity we expect open in the future, we will contact you when we begin our hiring process.

Operational Excellence

Mission: We are a highly skilled, engaged and empowered workforce, optimizing our performance and raising the bar in our industry.


Vision:  An effortless, worry-free healthcare experience for our customers and partners.


Background/Description of the Division:

Our Operations and Service staff are an integral part of delivering on our company-wide commitment to high performance and continuous improvement. Within our organization, our experienced professionals work to ensure all internal and external customers and health care providers receive exceptional service. We have a genuine sense of pride in our products and services and a true passion for providing a worry-free experience.


Popular Jobs for the Division:

Customer Care

Leadership Roles – Supervisors and Managers in Customer Care

Director Roles

Claims Processors


Departments/Key Areas within the Division:

Customer Care

Quality Operations

Enrollment Management


National Programs and e-Services

Safety Net Programs

Workforce Management


How big is the division?

Operational Excellence cosists of about 1300 employees spread throughout our offices located in Rochester, East Rochester, Syracuse, Utica, and Buffalo.


Focus of the Division:

Continue to work towards exceeding employee expectations by focusing on engagement and career development, so that our employees have many different opportunities to succeed in different career areas.


Employee Value Proposition for the Division:

We are Operational Excellence. People count on us to help navigate the complexity of health care by providing guidance to our customers and local community. Our employees thrive on change, operate on trust, improve outcomes, and impact lives. Our inclusive culture welcomes diverse perspectives and people who are innovative and not afraid to challenge assumptions.


We are just as eager to resume hiring talent as you are. Please patient as we navigate through what our future hiring needs are, and in the meantime, stay healthy and safe.