Brooklyn Public Library

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Library Satellite Coordinator

at Brooklyn Public Library

Posted: 7/9/2020
Job Reference #: 2035

Job Description

Posted Date5 months ago(2/25/2020 3:44 PM)
Job ID
2020-2035
# of Openings
1
Category
Customer/Public Service
Location Name
Office of Neighborhood Serv.

Overview

Under the direction of the Office of Neighborhood Services, the Library Satellite Coordinator is responsible for the management, deployment, staffing, and support for offsite library services across the borough. Service management includes but is not limited to: Book Mobile and Techmobile fleet, co-located library spaces in partner CBOs, and sundry outreach processes to neighborhoods experiencing long and short-term library closures.

With a focus on designing, implementing, evaluating, and continually improving the library’s offsite library services, the Library Satellite Coordinator collaborates with other BPL departments and Regional Librarians to develop processes and resources to strengthen our relationships with the public. Along with key public service and Government & Community Relations staff, the Library Satellite Coordinator will connect with community advocates, local elected officials, and other neighborhood stakeholders particularly around communicating changes associated with large scale library renovation projects and major programmatic initiatives.

Responsibilities

  • Responsible for the set-up and administration of offsite library services
  • Supervise a team of three Outreach Librarians
  • Work in collaboration with Circulation Management Department to develop and maintain offsite collections (bookmobiles, pop-up library spaces in partner spaces) ensuring that they meet the needs of neighborhood
  • Work closely with Capital Planning & Facilities Management, Government & Community Relations, Strategic Planning and Neighborhood Services to develop engagement practices in communities facing long-term library closures
  • Work with Marketing & Communications to set and update communications through various channels to notify the public of offsite library schedules and locations
  • Host and attend meetings with community stakeholders
  • Regularly visit offsite locations, mentor staff, and schedule on-going check-ins
  • In collaboration with Outreach Services and Government & Community Relations identifies new community partners and builds and maintains relationships
  • Oversee the bookmobile/techmobile deployment schedule
  • Hire and supervise bookmobile drivers
  • Coordinate staffing at co-located and interim library spaces
  • Develop, interpret, and communicate BPL policies to staff
  • Establish budget priorities in coordination with Neighborhood Services
  • Inform Director of Neighborhood Services of service challenges and opportunities
  • Help define, articulate and champion the Library’s role in diverse and changing urban environments
  • Attend ongoing professional development around community engagement, leadership development, project management, and team building
  • In concert with Outreach Services, Strategic Planning, Neighborhood Services, and others explores new service and partnership opportunities
  • Work with Human Resources to ensure training and development of staff to optimize offsite service delivery
  • Ensure the public receives excellent customer service at all offsite locations
  • Play a key role in marketing and promoting services in our communities outside the library walls
  • Coordinate fulfillment of site staffing needs; conducts interviews along with ONS leadership & makes final decision for hires
  • Identify emerging trends and new user groups for offsite library services
  • Ensure effective communication and collaboration between library branch staff and all relevant library departments, as well as with patrons and community stakeholders

Qualifications

  • Master of Library Science, or other relevant advanced degree required
  • A minimum of three years supervisory experience
  • Experience in community organizing and partnership development
  • Experience working with internal and external stakeholders
  • Excellent leadership, management and problem-solving skills
  • Excellent communication and interpersonal skills
  • Demonstrated project management experience, with a focus on interdepartmental communication
  • Demonstrated ability to initiate and implement change
  • Demonstrated experience developing and delivering exceptional customer service strategies Demonstrate respect and sensitivity for cultural differences and treat people with respect
  • Working knowledge of the library’s electronic reference resources and the Internet, Sierra, Web 2.0, and Microsoft Office Applications
  • Ability to organize, prioritize and coordinate work efficiently
  • Familiarity with principles of Collection Development
  • Multi-lingual preferred
  • Travel to off-site branch locations