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Associate Director of Community Relations
at Alzheimer's Association
Associate Director of Community Relations
The Alzheimer’s Association - New York City Chapter. The mission of the Alzheimer’s Association is "To eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health." The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with dementia, their families, health care professionals, and the community.
The Associate Director of Community Relations is a key part of the leadership of the Care and Support Program team of the Alzheimer’s Association NYC Chapter. Reporting to the Senior Director of Programs, the Associate Director of Community Relations is an experienced and dynamic professional who will oversee community relations and volunteer engagement as well as have accountability for meeting deliverables related to Association and grantor deliverables linked to volunteer powered programs delivery and the lifecycle of volunteer engagement. The position goal is to significantly expand the reach of Alzheimer's Association programs through strategic relationships and volunteerism. This position is responsible for developing, managing and implementing an outreach strategy for the Alzheimer’s Association, including developing a volunteer pipeline and strategic relationships that will develop that volunteer pipeline as well as support volunteer placements in community settings. The Associate Director of Community Relations is responsible for developing and deploying a community relationship building strategy and developing and deploying a plan to recruit, onboard, train, oversee and recognize volunteers. The successful candidate will be an ambassador for the organization at the same time that s/he has a solid hand on the operational work.
STRATEGIC PLANNING AND PROBLEM SOLVING
- Develop a comprehensive business development strategy that includes planning, community outreach, mobilization, and relationship building that supports a successful volunteer lifecycle ( recruitment, onboarding, training, oversight, recognition, closure).
- Uses data and seeks out credible information to improve established program delivery workflow using a continuous quality improvement approach.
- Identifies gaps in program delivery or program performance and addresses them by analyzing the situation, developing a plan to address gaps as well as implementing that plan and evaluating the outcomes resulting from implemented plan.
- Leads project and task teams, develops project plans, and is accountable to senior leadership for outcomes.
- Manages and provides leadership to his or her own projects including strategic planning, implementation and evaluation.
- Provide the oversight, guidance, assistance and supervision to volunteers in concert with Program staff from other functional teams who will act as field mentors/task supervisors.
- Contributes to the development and monitoring of Care and Support strategic plans, operating plans and budget.
- Oversee Alzheimer’s Association volunteers to assure expansion of quality programs. Primary responsibility for annual performance evaluations of volunteer positions for community educators, support group, social engagement. Performance evaluation will be in concert with functional team leads.
- Represent the Chapter at community events, including but not limited to, community outreach events, volunteer association meetings, health and wellness fairs and volunteer fairs.
- Engages, trains and manages relationships with volunteers to expand community visibility and service delivery, especially among racial/ethnic communities, high risk and underserved populations.
- Maintain the Chapter’s presence on relevant volunteer recruitment websites, including but not
limited to www.volunteermatch.com and United Way resources.
- Responsible for complete and accurate data input of all volunteer activity and compliance with Association standards including volunteer personal data, hours volunteered, jobs assigned, etc. into appropriate CRM database and Volunteer Management System (VMS).
- Develop new, sustainable and strategic relationship with key community stakeholders, organizations serving diverse populations, retiree organizations, educational institutions, health care systems, faith based organizations and volunteer supporters in order to increase referrals to Association services.
- Develop relationships that can drive a pipeline of volunteers as well as relationships that facilitate delivery of Association services with volunteers. Including building referral partnerships with social service agencies, service providers and FBOS.
- Proactively and collaboratively work with chapter staff to support the Alzheimer’s Association’s vision, mission, core values and strategic goals and promote.
- Association programs such as Trial Match recruitment, The Longest Day, Walk to End Alzheimer’s, Advocacy, and other Alzheimer’s Association special events.
QUALITY ASSURANCE, MONITORING AND REPORTING
- Oversee and assure that all legal and other requirements with respect to constituent records and documentation are completed by the volunteers and meet
- Association and grantor standards for quality services.
- Insure continuous quality improvement, develop, complete and review program evaluations.
- Analyze, collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Director of Programs.
- Act as a liaison between Chapter, National Alzheimer’s Association, and grantors and coordinate systems for collection and reporting of data and outcomes; work with team to meet performance outcomes.
- Master's degree in Public Health or related health professions or social services degree.
- Seven to ten years of related experience in health or social service program planning, development and implementation required.
- Ability to think strategically, develop and implement a plan that meets organization goals and objectives.
- Demonstrated success managing volunteer-led community education programs with experience in recruitment, training, engagement, supervision and evaluation of volunteers. At least 3 years experience managing volunteer programs.
- Demonstrated success building strong partnerships and increasing services to communities that have had low participation including African American, Latino, LGBT,
- Limited English Proficiency and religious communities. Ability to promote the Chapter’s programs and events to a variety of audiences, including corporate.management, individual participants and volunteers.
- Ability to think strategically and anticipate, identify, organize and/or analyze growth opportunities and make programmatic recommendations to Chapter leadership.
- Ability to work under pressure and manage multiple projects at once.
- Strong ability to be a self starter and self-manage with significant strength in time management and in problem solving.
- Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams while meeting goals/metrics for service delivery and quality.
- Demonstrated success as an Alzheimer’s educator for consumer and professional audiences with solid knowledge of dementia, dementia-related resources, constituent needs and best practices.
- Excellent ability to communicate in person, print, and electronically to varying audiences.
- Ability to coach and develop volunteer talents. Shows a high level of customer service skills with visitors, callers, volunteers and staff. Ability to manage large numbers of volunteers at different levels of expertise with diplomacy.
- Solid work ethic.
- Ability to take feedback, work independently as well as work as a member of a team.
- Commitment to serving diverse and vulnerable constituencies including immigrants, LGBT and communities of color.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps.
- Valid New York State driver’s license.
- Ability to work occasional early evening and weekend hours as needed.
This position description in no way states or implies that these are the only duties to be performed by the jobholder. He/she will be required to follow any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.