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Quality Manager Walton, NY Our Company The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION. To be the best, we want the best – best brands, best practices and, most importantly, the best people. Owners Only! · This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest business unit for Kraft Heinz. It is both a strategic and a tactical position. Those that do not want to get their hands dirty or build out a function against a blank slate without buying pre-packaged solutions should not apply. Role / Title· The Quality Systems Manager is responsible for the implementation and execution of the Kraft Heinz Quality Chain Management System at the plant level, including distribution and local storage sites. It controls all products and processes in the plant, through strict adherence to policies, specifications, and standards. It utilizes methods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. The position ensures that facility personnel are properly resourced and trained to efficiently and effectively execute their quality responsibilities. It leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has significant managerial responsibilities, including hiring and developing talent as well as budget management. Key Components of the roleImplement and assure compliance to all Food Safety, Regulatory, and Quality policiesLead implementation of Kraft Heinz QMS (Quality Management System) and associated policies at plant siteEnsure USDA regulations and respective plant programs are in compliance.Maintain robust food safety program (e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability)Ensure implementation of and compliance to Sanitation policies, programs, and proceduresEnsure USDA and PMO regulations and respective plant programs are in compliance.Ensure compliance /audit readiness – review all quality systems and policies annuallyAct as primary interface with regulatory agency representatives at the facilityDevelop plant Quality KPIs and scorecardReview quality management system metrics with the plant leadership team and BU Quality on a monthly basisEnsure appropriate documentation in place to support compliance to policies and proceduresManage plant quality labs to ensure all methods, equipment and measurements meet gauge reliability and repeatability (R&R) standards in both the laboratory and all plant processesEnsure standard work through development of work documentation and training to standardsAudit results – no majors, no repeat majorsFSSC certificationNR’sEffectiveness MetricsImplementation of new programs by identified datePartner with R&D and engineering through design and commercialization phasesTranslate consumer/customer requirements (specifications), HACCP plans, Quality Policies, and regulations into a site control planEnsure compliance to the control plan to deliver Food Safety, Regulatory, and Critical to Quality (CTQ) characteristics of a product or processSupport execution of plant trialsDrive Continuous ImprovementIdentify and eliminate defects of any size or variationTrack, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement.Manage cost of qualityMonitor process capability against specifications and drive improvement utilizing statistical tools (IQS)Resolve Consumer Complaints/Quality issuesOwn customer/consumer complaint investigation and resolutionDevelop, implement and communicate effective product containment program to ensure appropriate control of quality/food safety defects.Escalate early warnings per policyEnsure CAPA is utilized and effective actions are implemented and verifiedImplement a closed loop system of monitoring and control to ensure consumer/customer requirements are achievedQuality improvement plansComplaint rate and Faulty reductionRFT improvementChampion Quality at the plantIncrease capability of plant quality and laboratory staff through development and trainingAs a member of the Plant Leadership Team, influence plant leadership to ensure all quality programs and systems are implemented effectivelyCoach/develop all plant leaders in regards to quality and statistical toolsReport events/status/progress to Plant Manager and BU Quality leader in a timely and effective mannerExecute Food Safety, Quality & Sanitation training at local siteManage core training and certification processes at local siteDevelopment of internal talent for quality and operationsDirect management and development of quality, laboratory, and sanitation staffAbility to connect/influence local plant management and plant workforce to drive a best in class Quality CultureCommunication of ideas/technical information in a easily understandable wayAssessment of risk and appropriate/timely communication of riskUSDA manufacturingUnderstanding of the cost of qualityUnderstanding of manufacturing processesThe Kraft Heinz Company
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